Orders over £50.00 – Free Standard Delivery

We dispatch your orders Monday-Friday.

Standard Delivery - £3.95

• Delivery by Royal Mail 48 or DPD Local, dispatch is usually within 3-4 working days. Please allow for weekends and look out for your shipment confirmation.
  

Standard Tracked Delivery - £4.95

• Delivery by Royal Mail 48, dispatch is usually within 2-3 working days. Please allow for weekends and look out for your shipment confirmation.
• We will contact to inform of any delays to your order.
  
  

Premium Tracked Delivery - £5.95 

• Delivery by Royal Mail Tracked 24 Service or DPD Local within 2-3 working days of order receipt. Please allow for weekends and look out for your email shipment confirmation (Be aware that this may go into your spam folder).

Next Day Delivery (Monday-Friday) - £8.50

• Delivered by Royal Mail or DPD Local, order by 1pm (not including the weekend).
• Orders placed after 1pm on a Thursday will not be delivered until the following Monday. If needed by the weekend and the order is placed after 2pm, you will need to opt for the Saturday delivery option.
• A 2 hour delivery scheduled time is provided by email/mobile on the day of delivery.

Delivery by Royal Mail is 6 days a week to most of the UK and we can offer a Next Day and/or Saturday service to mainland UK. (Except Northern Ireland, Jersey Island, Isle of Man and Scotland).

Please note that we can take no responsibility for packages left in a 'safe place' as arranged between you and you delivery person. If the package shows as delivered in a good state on arrival, we can take no responsibility for any  damage occurring after this point.

Gift Wrapping Premium Service - £7.49

Choose our Premium Gift Wrap Service if you wish to send your order as a gift. We will wrap your present in seasonal gift wrap and include any message you wish to include. Please email this through to: hello@thedanes.co.uk. We will send your gift with Royal Mail Tracked 24 service.

International Delivery

We do not currently ship outside the UK. We are currently reviewing shipments to the Rest Of The World due to increased surcharges.
The Danes do not accept any liability for any additional costs outside the shipping charged at point of sale.

* Local collections *

We offer a local collection from our warehouse in Forest Row RH18 5HT. Please select ‘Local Collection’ at the checkout and you will not be charged postage. Collection is available Monday to Friday only. We will notify you by email once the order is ready to collect.

Delivery Information

* You will receive an email from us once your order has been packed and dispatched with further information in regard to which service used incl tracking information if applicable. Both DPD and Royal Mail Tracked service will communicate directly with you in regards to delivery date and timing.
Should you wish to make any changes to this, please communicate directly with either service. Unfortunately once the order has left us, we are not able to make changes to this on your behalf.

* Please check and ensure your have communicated the correct address as we are also unable to make any changes to this once the order has been processed and dispatched. Any address error resulting in the order being returned to us and needing to be resent will incur an additional postage charge of £5.00. We are really sorry for this, but as an independent retailer, we sadly don’t get the discounts that the Amazons of this world do.
This also applies to non-collected from the post office/DPD Local depot which then make their way back to us.

* Orders placed online usually leave The Danes within 1-3 days, this varies seasonally and can at busy times (Nov & Dec) occasionally be a little longer. During these two mad months, we cannot guarantee dispatch time for standard delivery, but we can guarantee that we will do everything to get your order out to you, as fast as we and the postman can run.

Packaging

We are working hard to ensure that our packaging is biodegradable, recyclable or compostable and we are 100% committed to doing so.

• All our cardboard boxes are FSC certified and recyclable.
• We work hard to re-use as many supplier cardboard boxes as possible to dispatch orders.
• We wrap our products in either biodegradable plant based clear bags (plant-based clear bags are 'crunchy'), tissue paper made from recycled paper, Kraft paper or brown Kraft corrugated, honeycomb'ed or bubble paper. We use paper tape only.

We would love if you would help us on our journey - Please Reuse & Recycle our packaging where possible. Thank you!

 Returns: 

Please visit our Return & Exchange page for more information.